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Don’t wait for the NBN to disconnect your fax

Be ready with the only solution that isn’t just NBN ready, but future ready.

Hello eFax!


The facts about fax

Risk Mitigate
Risk Mitigate
  • Reliability issues – Faxing over VoIP (voice over internet protocol) was originally intended to transmit voice communications and not fax. Therefore fax deliverability is compromised due to the nature of transmission.
  • Single point of failure – Everything is counting on your connection (NBN line, your modem and adapter) working along with your fax machine.
  • Poor security – Faxing over VoIP without encrypted transmission is both unsafe and not compliant.

Why Choose

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  • Digital faxing – Simplify the entire faxing experience while keeping up with current application workflows and ways of working in today’s digital workplace.
  • Future proof – Don’t just make fax compatible with the NBN network, but every network of today and tomorrow.
  • Lower costs – Significant immediate cost savings with eFax vs. incurring further costs associated with making fax hardware compatible with the NBN.

Stop holding onto the same way of faxing

IThe switch to NBN doesn’t mean you still need to keep faxing the old way with digital technology. It’s time to finally ditch the outdated fax machines and embrace digital faxing on the cloud.

Fax by Email

Sending and receiving faxes is as easy as email


Cloud Fax Numbers

Fax numbers without limitations


Remote Ready

Fax anywhere with any device online



Send a fax directly from any application


No Fax Hardware

Fax without a fax machine or complex modems


Unlimited Storage

Automatically store all your faxes online


Outsource fax to the cloud: The IT manager’s survival guide

Gain insights into the three primary faxing models for businesses today — and find out which is right for your organisation

outsource fax

eFax in action

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“We have a scanner/printer/fax machine but no dedicated line for faxing. I feel like eFax gives you the features you need without needing to deal with the aggravation of a real fax. And really, who reads the paper? It's nice to have the digital version of the document. Product is fairly priced."
Jared T.
Management Consulting, Enterprise (>1000 emp.)

Learn how eFax can help you deliver the outcomes traditional fax simply can’t

Retire Legacy Fax Infrastructure

The best opportunity to retire your fax IT footprint, achieve cost reductions and free up critical IT overheads

Learn more

Improve Compliance

Boost data security standards, achieve compliance and tighten much-needed fax governance in a disrupted workplace

Learn more

Consolidate Fax

Centralise fax admin across the entire organisation with powerful management controls for all your fax admin needs

Learn more

Solutions to the rescue

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Recommended For

  • Individuals & teams
  • Small businesses
  • Low volume faxing

What’s Important

  • Faxing on the go
  • Convenience of faxing via email
  • Lower cost faxing
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Recommended For

  • SMB & large enterprise
  • Heavily regulated industries
  • High volume faxing

What’s Important

  • Centralised fax management
  • Compliance & security
  • Advanced API integration
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Keep your fax numbers

Or select new ones—your choice of local, toll-free or international.

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Dedicated account managers

Your eFax account manager will help you at every step.

Let’s Get Started

Want to learn about why industry leaders around the world trust eFax as their cloud fax provider? If you’re ready to leverage the power of the cloud fax to transform your operations, let’s talk.


As part of the National Broadband Network (NBN) rollout, technicians have switched Australia’s old analog PSTN phone lines for digital lines. Naturally, this creates a problem for fax machines, as they require analog lines. As analog and digital lines are incompatible, you cannot connect an analog device to a digital line. Thus, fax machines do not work on the NBN. 

However, if you still need to fax, you have two options. First, you could connect your fax machine to the digital network using a telephone adapter. Alternatively, you could switch to online faxing and send faxes from your computer. Online faxing is the cheaper option, as it costs as little as $169.50 annually (compared to the average fax machine cost of $1,259.76).

Australia’s National Broadband Network (NBN) rollout has switched our old analog phone network for new digital ones. As fax machines traditionally relied on this analog network, you can no longer fax reliably through phone lines. Thus, online faxing now is the future. 

Online faxing is a file-sharing tool that transmits documents from your computer, smartphone, or tablet. Like a traditional fax machine, online faxing uses fax numbers. However, unlike a fax machine, online faxing has features that help you fax smarter, including digital signatures, a PDF converter, email faxing, free cloud-based storage, an address book, and large file transfer (up to 3 GB). Online faxing is also faster, more cyber secure and cheaper than faxing through a machine (as it costs roughly $1,090 less).

As the National Broadband Network (NBN) rollout switched Australia’s analog phones lines for digital ones, you now need to send your faxes via the internet. There are two ways to do this – the easiest of which is online faxing. 

To send a fax via online faxing, you simply start an eFax account, click ‘New Fax’, type in your recipient’s fax number, select your files and click ‘Send’. Your recipient will receive the fax within minutes. 

Alternatively, you could connect your fax machine to the internet with a telephone adapter from your local telecommunications store. To send a fax through an adapted fax machine, simply use the machine as normal. However, be warned that the telephone adapter method is expensive and won’t work for every machine.

As fax machines are analog machines and the NBN is a digital network, you cannot connect your fax machine directly to the new network through your NBN box. Instead, you will need to purchase a telephone adapter to give your fax machine an IP address.

To install your telephone adapter, plug it into your machine and configure the device using the manufacturer’s instructions. Once you’ve set it up, you’ll need to connect it to a VoIP account (which you can get from a VoIP provider). Please note that this method will only work with some machines, as many fax machines are not compatible with the digital network. If it doesn’t work for you (or you want a cheaper and smarter option), consider online faxing instead.