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Product

eFax is the world leader in internet faxing, offering fast, reliable fax service to countries all over the world. With eFax you can manage your fax messages alongside other document based communications right from your email!

Yes! Call our specialists on 1800 283 361 and they will be able to talk you through the process to get your number ported over to eFax. Alternatively, you can fill in a porting request form and one of our specialists can call you to discuss the porting process.

Pricing

To view the pricing for the eFax Plus service, please click HERE.

Initial incoming pages received each month to local eFax Numbers are free, however there is a limit to the number of incoming pages you can receive. The cost to receive an individual fax is $0.10* (AUD) in Australia.

* These rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) and other consumption taxes may apply to all charges depending on your country of residence.

The cost to send an individual fax is calculated based on the recipient’s location and the length of the document sent. The cost to send an individual fax to Australian local landline number is $0.10* (AUD), and $0.41* (AUD) to send to Australian Toll-Free Number and Mobile Number

*These rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) and other consumption taxes may apply to all charges depending on your country of residence.

Customer Support

To retrieve your forgotten login and/or PIN.

Your login information will be sent to your email address.

To change your PIN, login to your account and go to Profile. Click Change PIN.

 

We’re sorry to see you go! If you need to cancel your account, you can easily do so online

Log in to your eFax web portal.
Go to the “Account Details” section on the top navigation.
Click on the “Billing” tab – here you will find the “Cancel My Account” link.

*Note:
– You must contact us by phone or email to cancel if you have an annual plan, multiple fax numbers, or an outstanding balance. For your security, you will need your eFax number and the last four digits of your card on file to verify your account before canceling.
– If you purchased eFax through iTunes, click here for online cancel instructions.

 




Product FAQ


eFax is the world leader in internet faxing, offering fast, reliable fax service to countries all over the world. With eFax you can manage your fax messages alongside other document based communications right from your email!


Yes! Call our specialists on 1800 283 361 and they will be able to talk you through the process to get your number ported over to eFax.
Alternatively, you can fill in a porting request form and one of our specialists can call you to discuss the porting process.


Since eFax is a cloud fax service, it’s always online (always accepting faxes and never busy) regardless of what network you use to connect to the internet. You can simply use your mobile network, hotspot or any other network to connect to the internet to access your fax service having peace of mind that your fax service is always accepting faxes on the cloud regardless of you being connected to the internet or not.


Since eFax is a cloud fax service, it’s always online (always accepting faxes and never busy) regardless of what network you use to connect to the internet. You can simply use your mobile network, hotspot or any other network to connect to the internet to access your fax service having peace of mind that your fax service is always accepting faxes on the cloud regardless of you being connected to the internet or not.


Since eFax is a cloud fax service, it’s always online (always accepting faxes and never busy) regardless of what network you use to connect to the internet. You can simply use your mobile network, hotspot or any other network to connect to the internet to access your fax service having peace of mind that your fax service is always accepting faxes on the cloud regardless of you being connected to the internet or not.

See eFax in action!

Request Free Trial

Pricing FAQ


To view the pricing for the eFax Plus service, please click HERE.


Initial incoming pages received each month to local eFax Numbers are free, however there is a limit to the number of incoming pages you can receive. The cost to receive an individual fax is $0.10* (AUD) in Australia.

* These rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) and other consumption taxes may apply to all charges depending on your country of residence.


The cost to send an individual fax is calculated based on the recipient’s location and the length of the document sent. The cost to send an individual fax to Australian local landline number is $0.10* (AUD), and $0.41* (AUD) to send to Australian Toll-Free Number and Mobile Number

*These rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) and other consumption taxes may apply to all charges depending on your country of residence.

See eFax in action!

Request Free Trial

Customer Support FAQ


To retrieve your forgotten login and/or PIN.
Your login information will be sent to your email address.


To change your PIN, login to your account and go to Profile. Click Change PIN.


We’re sorry to see you go! If you need to cancel your account, you can easily do so online

Log in to your eFax web portal.
Go to the “Account Details” section on the top navigation.
Click on the “Billing” tab – here you will find the “Cancel My Account” link.

*Note:
– You must contact us by phone or email to cancel if you have an annual plan, multiple fax numbers, or an outstanding balance. For your security, you will need your eFax number and the last four digits of your card on file to verify your account before canceling.
– If you purchased eFax through iTunes, click here for online cancel instructions.


If you would like to sign up for an eFax Plus account, please click HERE.


To update your billing information, login to your account and click on Billing.


There are three places you can update your email address:
Contact email address — Any updates concerning your account will be sent to this email address. To change the contact email address, login to your eFax account and click Profile.
Inbound email address(es) — You can receive faxes simultaneously at up to 5 email addresses. To update your inbound email address(es), login to your account and go to Preferences. Then select the Receive Options tab.
Send email address(es) — You can send from up to 5 email addresses. To update your send email address(es), login to your account and go to Preferences. Then select the Send Options tab.

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