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Modern-day technology for better patient care

Prevent vulnerabilities caused by aging fax technology in the delivery of essential care services to the communities most vulnerable.

Hello eFax!


Meeting patient needs of today and tomorrow

As aged care providers are being disrupted rapidly with the changing times, many are still reliant on delivering critical support services using outdated technology not designed for today’s aged care demands.

“Cloud fax helps aged care providers deliver mission-critical services to residents while empowering staff to do what they do best – provide better care”

The preferred solution for all types of aged care providers

  • Nursing homes
  • Retirement villages
  • Home care providers
  • NDIS providers
  • Respite care
  • Palliative care

Keep up with technology advances

Cloud fax helps aged care providers support their services, not get in the way

What's Important
  • Reduce risk – Prevent miss-handlings during shift handovers caused by manual paper-based processes.
  • Support the front-line – Help your front-line workers to operate efficiently.
  • Order fulfilment – Fill prescriptions and life-saving medications with reliability and speed.
  • Patient care – Send and receive medical reports, test results and more to doctors, specialists and hospitals.

Deliver key outcomes

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  • Dependability – Confidence around critical documents are delivered reliably and at volume.
  • Lower admin – Simplify and digitise paper-heavy fax workflows to free up support capacity.
  • Digitisation – Integrate directly into critical applications and platforms to unify workstreams.
  • Compliance – Meet strict compliance requirements and security protocols

eFax in action

We started using eFax's services roughly a year ago. I can tell you right now, we've never had an issue. It was set up seamlessly and has worked without any issues since. eFax allows us to have remote workers now, which is awesome!
Hospital & Health Care
11-50 Employees

How eFax will help

Cloud fax helps reduce paper streams and physical waste that not only helps the environment but also promotes a healthier workplace. Reducing operating costs associated with increased energy efficiency and office space recovery are some of the other benefits.

Fax by Email

Sending and receiving faxes is as easy as email


Fax Automation

Automate and route faxes to printers, shared network drives


NBN Ready

Fax reliably over the NBN network without added complexity


eFax API

RESTful API integrates with any ERP, CRM, SAP & EHR systems


MFP Integration

Integrate directly with all existing networked MFPs


Paperless Faxing

Migrate to paperless fax processes to eliminate paper trails and manual handling


Trusted by the best

We’re honored to be working with the leaders in their markets

Pro tips for vetting cloud vendors

As cloud computing becomes commonplace for many companies, understand and vetting which core business applications move to the cloud is a must – Find out how in our Whitepaper


Solutions to the rescue

Choose the eFax product that works for your business

e fax logo white

Recommended For

  • Individuals & teams
  • Small businesses
  • Low volume faxing

What’s Important

  • Faxing on the go
  • Convenience of faxing via email
  • Lower cost faxing
eFax logo White

Recommended For

  • SMB & large enterprise
  • Heavily regulated industries
  • High volume faxing

What’s Important

  • Centralised fax management
  • Compliance & security
  • Advanced API integration

Helpful resources

MFPs thumb

Maximise your MFPs with cloud fax

Learn More
hipaa compliant

HIPAA-compliant cloud faxing

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Hi trust

HITRUST CSF® certified cloud faxing

Learn More

Frequently Asked Questions

Switching from traditional faxing to online faxing may seem tricky, but it’s easier than you may think. You simply need to:

  1. Select an online fax provider.
  2. Determine how many fax pages you need to send and receive monthly, and choose a plan that meets your needs. You can browse potential plans and their features here.
  3. Sign up for online faxing and select a fax number. If you want to keep your existing fax number, you can port it to your new online faxing provider. The porting process usually takes 4 – 12 weeks, so we suggest you use a temporary online fax number in the meantime. 
  4. Download your online faxing provider’s app and sign in. You now have full access to online faxing.

If you have a team that’s used to machine faxing, we recommend conducting a training session to teach your team to use online faxing. Additionally, make sure you dispose of your old fax machine(s) properly through the National Television and Computer Recycling Scheme. 

eFax’s cloud faxing solution provides an extremely high level of security that makes it suitable for use in hospitals, aged care facilities, doctors’ offices and pharmacies. 

When you send a fax with eFax, eFax encrypts it with Transport Layer Security (TLS) encryption 1.2 to protect it from prying eyes and distributes it through a protected server. TLS is the next step up from Secure Sockets Layer (SSL) encryption. 

Faxes stored with eFax are stored in Tier-III data centres with rigorous security standards and AES-256-bit encryption. You can control who sees your faxes with administrator privileges and unique user identification. Someone would need to breach both your computer and faxing system to view your faxes.

In addition, eFax uses the strongest security protocols that the Payment Card Industry (PCI) and the National Institute of Standards and Technology (NIST) recommend. 

As a result of all these cybersecurity measures, eFax is HITRUST CSF certified and compliant with HIPAA, HCISPP, the Gramm-Leach-Bliley Act (GLBA) and the Sarbanes-Oxley (SOX) act. 

Aged care providers today need to handle high volumes of extremely confidential information while providing top-line patient care. 

eFax can make juggling these things easier, as it provides a robust, easy-to-use system that handles documents efficiently. 

Aged care workers can access eFax from any work device, including smartphones, tablets and computers. This enables them to fax without walking back to the office and wasting precious time on the fax machine. Once you fax a document, you never lose it. eFax stores all documents securely in the cloud and protects them from prying eyes with AES-256-bit encryption. 

Digital faxes are paperless, which decreases the cost of office administration and frees up storage space for other things. And, unlike paper, digital faxes work smoothly with other office technologies. Online faxing providers like eFax offer automation with printers and network drives, MFP integration and an API for ERPs, CRMs, EHR and SAP systems.

Ultimately, eFax is perfect for aged care organisations because it’s dependable, secure and reduces administration work.

Questions? We’ll put you on the right path.

Ask about eFax solutions, pricing, implementation, or anything else. Our fax experts are standing by, ready to help.