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The fax solution designed for the nbn and beyond

Cloud faxing overcomes the challenges of making fax work on the nbn network without the reliability issues of complex modems and workarounds.

Hello eFax!

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NBN faxing made easy

Moving to a cloud faxing solution avoids costly service interruptions caused by the nbn rollout across Australia. More importantly it avoids further investment in costly hardware that only extends outdated technology without any of the benefits of what cloud technology offers. Digital ready naturally – Cloud fax uses entirely digital technology just like the NBN network

Get nbn ready with eFax

  • Avoid disconnection – Avoid being disconnected and losing your fax number (and service) altogether
  • Protect your fax numbers – Port or transfer your existing fax numbers to the cloud
  • Transition today – Fax number ports and migrations can take over 4-12 weeks. Migrate well before the nbn cut-off to avoid being disconnected.

Switch before the switch-off

Legacy fax technology uses outdated analog technology designed to work over an analog network (i.e PSTN). With the disconnection of the analog PSTN network in Australia as the NBN rollout progresses, it’s time to switch to a digital fax solution that not only works on the digital only NBN network but on all future digital networks such as 5G and beyond.

Is your fax digital ready?

Fax online

Send and receive faxes digitally (via web, email, app etc.)

Any network

Works on any internet enabled network (NBN, 3G, 4G, 5G, WiFi)

Cloud fax number

A fax number that’s never busy and always online on the cloud

No physical connection

Doesn’t require a phone line, VOIP line or modem connection

Device agnostic

Doesn’t require a fax machine to send and receive faxes

Invest in the future not on outdated technology

With the PSTN network being phased out as the NBN network is rolled-out, the infrastructure that used to enable old-fashioned landlines systems will no longer be operational. Adopting a digital fax solution such as eFax will achieve a more secure and stable fax solution than other alternatives like VoIP (Voice over Internet Protocol) which was designed for phone calls and not designed to deliver fax communications.

Remove legacy fax hardware

such as fax machines, servers and fax lines

Retain existing fax numbers

by transferring to a digital cloud fax service

Revolutionise your faxing experience

with digital cloud fax

Upgrade to a better experience for less

Moving to a fax platform that uses entirely digital technology brings your existing fax processes into the modern way of doing business. The NBN may be the catalyst to upgrade your faxing infrastructure, however as new technologies emerge beyond the NBN, a cloud fax solution such as eFax will be compatible without you having to lift a finger.

Fax by Email

Send and receive faxes by email with your dedicated fax number

Anywhere, Anytime

Send and receive faxes with any device (mobile, laptop, computer, tablet), browser or networked multi-function printer

Save Money and time

Save on monthly line rentals costs, fax hardware, phone adapters, maintenance, paper, toner and more importantly time

None of the fax frustrations

Busy lines, paper jams, waiting, missed faxes, NBN downtime, failed faxes, toner run out and more

Choose the best alternative for life after the NBN

Considerations   circle fax

Non cloud based alternatives

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Further investment in ATA phone adapters, modems etc. needed to work with NBN


Simple low cost pay per use model – no monthly line rental fees, hardware or consumables



Complex modem configurations and hardware needed to work with the NBN


Takes minutes to start sending and receiving faxes via online and email


Poor reliability due to fax transmission via VOIP with packet loss issues

Very high reliability as fax transmissions
are delivered via the internet on a dedicated, secure, encrypted network

Remote working ready

Still reliant on legacy fax machines connected to physical phone lines via adapters

Fax anywhere with any device with virtual cloud based fax numbers and fax service

Single point of failure


Fax failure can occur with NBN connection downtime, fax machine malfunction, busy fax number, NBN modem issues etc


Never busy fax numbers and service is always online regardless of network or device

Added benefits


Maintain existing outdated fax hardware, physical lines and processes


Enjoy all the benefits of cloud fax from streamlined workflows, cost savings, remote working, productivity, paperless faxing etc

5G Ready

Reliant on a physical phone line or modem connection to the NBN

Works on any network with access to the internet

Enterprise grade

Reliability in transmission over VoIP is problematic alongside challenges in security and compliance

Highly secure, encrypted faxing capability that meets stringent compliance requirements alongside high reliability and dependability

Free yourself and your workplace from fax machines

Switch to a better way of faxing


Free Quote


Demo & Free Trial


Instant Deployment

Don’t need a corporate solution? Sign-up online with eFax

Frequently Asked Questions

Yes. eFax is NBN Ready and designed to work seamlessly with any digital network such as the NBN.

In addition to the extra hardware, fax software, and telecommunications services, on-premise fax servers also require on-site installation, training, and ongoing maintenance. These items are costly as they involve IT personnel for administration and maintenance. Other expenses also include monthly telco charges for phone lines, phone numbers, and PBX ports.

Because of these expenses, on-prem fax server solutions are cost-prohibitive for small to medium-sized businesses (SMBs) and for even mid to large-sized corporations.

Fax servers are also less than reliable. The costs of downtime to a business can be incredibly high – and for some industries like healthcare and financial services – are completely untenable.

Since eFax is a cloud fax service, it’s always online (always accepting faxes and never busy) regardless of what network you use to connect to the internet. You can simply use your mobile network, hotspot or any other network to connect to the internet to access your fax service having peace of mind that your fax service is always accepting faxes on the cloud regardless of you being connected to the internet or not.

Yes. eFax is network agnostic so you can access your fax service using any network you use to connect to the internet. You can access the eFax service from any network with any device, anywhere in the world without missing a beat. Unlike other NBN fax alternatives, eFax is always online even if the NBN is offline.

The NBN is digital in nature and doesn’t work with traditional analogue based fax machines. This combined with the disconnection of PSTN phone lines means traditional fax numbers will be disconnected unless transferred to a VOIP service.

Switching to an online fax service is the most reliable, cost effective and future ready option without the need to retrofit your existing fax service to work with the NBN.

There are many other alternatives available apart from cloud fax services. These alternatives are not only expensive but still retain the outdated fax hardware and technology adding further complexity to already legacy devices making them even more unreliable.

Yes. When you switch to eFax, you not only save on consumables and maintenance but see immediate savings in removing monthly line rental fees. The biggest savings come from time savings and the added convenience of not being tied to your fax machine.

Yes. You can port/transfer your existing fax numbers to eFax from your existing telco such as Telstra, Optus, AAPT, Vodafone or other carriers. You need to allow at least 6-8 weeks to transfer numbers over and make sure your disconnection date as stated by the NBN roll-out plan is at least 3 months away to avoid losing your fax number.

Check with the NBN co. when the proposed date for disconnecting your phone/fax lines is. Don’t risk losing your fax number and fax service.

You can simply request your existing telco to put a fax number diversion (call-forward) to eFax provided temporary fax numbers so you can start using eFax straight away while your numbers are being ported. This will ensure all your faxes are delivered to your eFax online service directly to your email address.

No. There won’t be any service disruptions or downtime provided your existing fax service or fax number is not at risk of disconnection within the next 3 months due to the NBN rollout affecting your premises. It’s important to act early and prepare for the NBN well before the roll out. If you have already been impacted or have already migrated to the NBN, then you can switch over to eFax with a new fax number or port your existing number if you have still retained this.

Trusted by the best

We’re honored to be working with the leaders in their markets

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Solutions to the rescue

Choose the eFax product that works for your business

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Recommended For

  • Individuals & teams
  • Small businesses
  • Low volume faxing

What’s Important

  • Faxing on the go
  • Convenience of faxing via email
  • Lower cost faxing
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Recommended For

  • SMB & large enterprise
  • Heavily regulated industries
  • High volume faxing

What’s Important

  • Centralised fax management
  • Compliance & security
  • Advanced API integration
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Keep your fax numbers

Or select new ones—your choice of local, toll-free or international.

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Dedicated account managers

Your eFax account manager will help you at every step.

Ready to get started?

Speak with a cloud fax expert today about a free trial

1800 243 308

Tell us about your business and a specialist will get in touch