Yes! Call our specialists on 1800 283 361 and they will be able to talk you through the process to get your number ported over to eFax.

Alternatively, you can fill in a porting request form and one of our specialists can call you to discuss the porting process.

A credit card is necessary to help us prevent fraudulent use of eFax services. During the 30-day free trial, your credit card will not be charged if you choose a plan without a setup fee and remain within the usage limits. Once the trial period elapses, you will be automatically charged the monthly fee applicable to the plan that you have subscribed to.

You will be able to send and receive faxes immediately upon activation of your account.

With eFax you can choose a number from thousands of cities all over the world.

Your eFax number will be a number solely assigned for your use and will function like any normal fax number for your callers.

Your callers will experience no difference from a standard fax machine in using your eFax number. They will dial the eFax number just like any other telephone number.

To set your account up to send from your mobile phone:

• Login to your account.
• Click on Preferences.
• Click on Send Options.
• Enter your mobile device email address in the textbox provided.

Once your account is setup, sending a fax from your mobile phone is as easy as sending an email. Find more information on sending faxes from email.

You can receive faxes at up to five (5) email addresses per eFax number.

Yes, you can have multiple fax numbers assigned to your eFax account.

To view the pricing for the eFax Plus service, please click HERE.

Initial incoming pages received each month to local eFax Numbers are free, however there is a limit to the number of incoming pages you can receive. The cost to receive an individual fax is $0.10* (AUD) in Australia.

* These rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) and other consumption taxes may apply to all charges depending on your country of residence.

The cost to send an individual fax is calculated based on the recipient's location and the length of the document sent. The cost to send an individual fax to Australian local landline number is $0.10* (AUD), and $0.41* (AUD) to send to Australian Toll-Free Number and Mobile Number

*These rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) and other consumption taxes may apply to all charges depending on your country of residence.

To login to your eFax account, please click HERE.

Enter your eFax Login (international access code and area code first) and PIN in the space provided. For example:

• To login using the UK number +44 (0)20 7555 1234, you would enter 442075551234.
• To login using the US/Canada number +1 323 555 1234, you would enter 13235551234.
• To login using the Australian number +61 (0)2 7010 1111, you would enter 61270101111.

To retrieve your forgotten login and/or PIN. 

Your login information will be sent to your email address.

To change your PIN, login to your account and go to Profile. Click Change PIN.

There are three places you can update your email address:

• Contact email address — Any updates concerning your account will be sent to this email address. To change the contact email address, login to your eFax account and click Profile.
• Inbound email address(es) — You can receive faxes simultaneously at up to 5 email addresses. To update your inbound email address(es), login to your account and go to Preferences. Then select the Receive Options tab.
• Send email address(es) — You can send from up to 5 email addresses. To update your send email address(es), login to your account and go to Preferences. Then select the Send Options tab.

To update your billing information, login to your account and click on Billing.

When someone sends you a fax, the message is delivered to the email address on your account.

• Faxes will come from the email address message@inbound.efax.com.
• The subject line of your email will be "Fax Received From (Fax Number)".

Faxes are also delivered to the eFax Message Center. Faxes are received and stored for up to two years or until you delete them. To access the eFax Message Center, login to your eFax account and click on the eFax Message Center link.

As an eFax Plus customer, you have the option of accessing your messages in two ways. You can view your faxes through your email or you can login to your eFax Plus account and retrieve your faxes through the eFax Message Center.

To access faxes through your email:

• Login to your eFax account.
• Open the email message from inbound@mail.efax.com.
• Open the attached file.

To access faxes through eFax Message Center:

• Login to your email account.
• Click on eFax Message Center.
• To open a fax, double-click on the Subject.
• Open the fax attachment by clicking on the File Name at the bottom of the screen.
• Once the fax attachment is open, you can click the Download button and save the fax to your computer.

NOTE: Faxes received in .EFX format can only be opened with eFax Messenger Software. To download eFax Messenger, please visit the download page. If you would like to receive your faxes in .PDF or .TIF.

To download eFax Messenger, please visit the download page.

To download eFax Messenger, please visit the download page.

What file format will faxes be delivered in?

You can choose to have faxes delivered in one of three different file formats:

• PDF, which can be viewed with the Adobe Acrobat Reader software.
• EFX, which can be viewed through your eFax Messenger software.
• TIFF, which supports multi-page images and can be opened in many programs, including Imaging (the default Windows TIFF viewer) and eFax Messenger.

To change the your fax file format:

• Login to your eFax account.
• Click on Preferences.
• Click the Fax Options tab.
• From the Fax File Format drop-down menu choose the format in which to receive faxes: EFX, TIF, or PDF.
• Click Update.

NOTE: This change will only affect faxes received after the new file format is selected. Faxes received prior to this change will remain unchanged.

You can open your faxes two ways:

• Click on the attachment in the email message from eFax and your faxes should open automatically in Preview.
• Log in to your account, click Message Center and you will be able to view all of your faxes received within the last two years. You can Read your faxes, Save them or Forward them to a separate email address(es). When you open the file attachment, preview will automatically open.

If someone outside of the country would like to send you a fax, they will need to dial your eFax number using the standard methods for international dialing from their country.

For example, if you have a UK eFax number, the person faxing you needs to drop the local dialing code "0" and they need to add the country code "44".

The number (0)20 7555 1234 would become +442075551234.

Your eFax number works just like any regular fax number. Potential senders do not need to be eFax subscribers. Anyone can send a fax to your eFax Number.

Faxes can be sent from an eFax Plus account using any one of the methods:

• Send Faxes through your email
• Send Faxes through the eFax Website
• Send Faxes through eFax Messenger

NOTE: An eFax Plus account is required for sending faxes. eFax Free accounts do not have the ability to send faxes.

To send a fax through your email, please follow the directions below:

• Open an outgoing email message.
• In the To: field, enter the recipients Fax Number followed by @efaxsend.com.
  For example:
  

  To send to the UK number +44 (0)20 7555 1234, you would enter 442075551234@efaxsend.com, where (44) equals the Country Code, (207) the Area Code, and (5551234) equals the fax number.

  To send to the US/Canada number +1 323 555 1234, you would enter 13235551234@efaxsend.com, where (1) equals the Country Code, (323) the Area Code, and (5551234) equals the fax number.

  To send to Australia number +61 (0)2 7010 1111, you would enter 61270101111@efaxsend.com, where(61) equals the Country Code, (2) the Area Code, and (70101111) equals the fax number

• View the complete  list of Country Codes.

• Attach the file(s) you would like to send to the outgoing email message (maximum 10).
• The body of the email works as your cover page. If you would like to include a cover page, please enter the text in the body of the email message.
• Click Send.

To send a fax from the web:

• Login to your eFax account.
• Click Send A Fax.
• Select the Country Code of the number you would like to send to.

View the complete list of Country Codes.

• Enter the Fax Number of the recipient.
  

  NOTE: When sending through eFax, it is not necessary to include the "0" before the fax number. For example, if you wanted to send a fax to the UK number (0) 20 7555 1234, you would select the UK (44) from the Country Code list and type the number 2075551234 in the Fax Number field.

• Enter the Name and Company of the recipient.
• Type the Subject and your Cover Page message in the fields provided.
• Next, select the document(s) you would like to send (maximum 5). Click Browse to find the file(s).
• Click Send when the form is complete.

To send a fax through eFax Messenger:

1. Locate the Compose Fax icon on your desktop.
2. Double-click the icon to open the Compose Fax window.
3. When the Compose Fax window appears, enter the recipient’s contact information, such as their Name and their Company, if applicable.
4. Enter the destination Fax Number. Verify the proper Country Code is selected.
5. Click on the Add button to include the person in the list of recipients.
6. Repeat steps 3, 4, and 5 for each additional recipient, if any.
7. If you would like to send a cover page with your document, enter the Subject and Message in the fields provided.
8. Select the document(s) you would like to send. In the Attachments field, click the Attach button at the bottom of the screen to locate the files you would like to upload (maximum 5).
9. Click Send Fax.

When you send a fax, a Send Confirmation Receipt will be sent to your email address confirming transmission. Additionally, you may also log in and view the send activity log online.

To view activity online:

• Login to your eFax Account
• Choose Activity Logs from the menu on the right
• Send Activity Logs are displayed by default. If you wish to view Received Fax Logs, click the Receive Logs tab.

When you send a fax, a Send Confirmation Receipt will be sent to your email address confirming transmission. Additionally, you may also log in and view the send activity log online.

To view activity online:

• Login to your eFax Account
• Choose Activity Logs from the menu on the right
• Send Activity Logs are displayed by default. If you wish to view Received Fax Logs, click the Receive Logs tab.

Can I resend a fax?

If you sent the fax through your email, the outgoing message should be saved in your Sent Items. You can resend it using your email client's native sending options.

To resend a fax through eFax Messenger 4.0 or higher:

1. Open eFax Messenger and click the link that says Sent Faxes.
2. Select the fax you would like to resend and Double-Click to open.
3. Click the Resend Fax button on the eFax Messenger toolbar at the top of the screen. The compose fax window will appear. You can Add new recipients, Edit or Remove former recipients, or Attach new files at this time.
4. When you have completed your new fax, click the Send Fax button on the eFax toolbar.

Faxes sent from the web cannot be resent.

Please see below for a list of countries you can send faxes to using your eFax account.

Country	Country Code
Afghanistan	93
Albania	355
Algeria	213
American Samoa	684
Andorra	376
Angola	244
Anguilla	1-264
Antarctica	672
Antigua	1-268
Argentina	54
Armenia	374
Aruba	297
Ascension	247
Australia	61
Australian External Territories	672
Austria	43
Azerbaijan	994
Bahamas	1-242
Bahrain	973
Bangladesh	880
Barbados	1-246
Barbuda	1-268
Belarus	375
Belgium	32
Belize	501
Benin	229
Bermuda	1-441
Bhutan	975
Bolivia	591
Bosnia & Herzegovina	387
Botswana	267
Brazil	55
British Virgin Islands	1-284
Brunei Darussalam	673
Bulgaria	359
Burkina Faso	226
Burundi	257
Cambodia	855
Cameroon	237
Canada	1
Cape Verde Islands	238
Cayman Islands	1-345
Central African Republic	236
Chad	235
Chatham Island (New Zealand)	64
Chile	56
China (PRC)	86
Christmas Island	53 (08 from Australia)
Cocos-Keeling Islands	61
Colombia	57
Comoros	269
Congo	242
Congo, Dem. Rep. of (former Zaire)	243
Cook Islands	682
Costa Rica	506
Côte d'Ivoire (Ivory Coast)	225
Croatia	385
Cuba	53
Cuba (Guantanamo Bay)	5399
Curaçao	599
Cyprus	357
Czech Republic	420
Denmark	45
Diego Garcia	246
Djibouti	253
Dominica	1-767
Dominican Republic	1-809
East Timor	670
Easter Island	56
Ecuador	593
Egypt	20
El Salvador	503
Equatorial Guinea	240
Eritrea	291
Estonia	372
Ethiopia	251
Falkland Islands (Malvinas)	500
Faroe Islands	298
Fiji Islands	679
Finland	358
France	33
French Antilles	596
French Guiana	594
French Polynesia	689
Gabonese Republic	241
Gambia	220
Georgia	995
Germany	49
Ghana	233
Gibraltar	350
Greece	30
Greenland	299
Grenada	1-473
Guadeloupe	590
Guam	1-671
Guantanamo Bay	5399
Guatemala	502
Guinea-Bissau	245
Guinea	224
Guyana	592
Haiti	509
Honduras	504
Hong Kong	852
Hungary	36
Iceland	354
India	91
Indonesia	62
Iran	98
Iraq	964
Ireland	353
Israel	972
Italy	39
Jamaica	1-876
Japan	81
Jordan	962
Kazakhstan	7
Kenya	254
Kiribati	686
Korea (North)	850
Korea (South)	82
Kuwait	965
Kyrgyz Republic	996
Laos	856
Latvia	371
Lebanon	961
Lesotho	266
Liberia	231
Libya	218
Liechtenstein	423
Lithuania	370
Luxembourg	352
Macao	853
Macedonia (Former Yugoslav Rep of.)	389
Madagascar	261
Malawi	265
Malaysia	60
Maldives	960
Mali Republic	223
Malta	356
Marshall Islands	692
Martinique	596
Mauritania	222
Mauritius	230
Mayotte Island	269
Mexico	52
Micronesia, (Federal States of)	691
Midway Island	1-808
Moldova	373
Monaco	377
Mongolia	976
Montserrat	1-664
Morocco	212
Mozambique	258
Myanmar	95
Namibia	264
Nauru	674
Nepal	977
Netherlands	31
Netherlands Antilles	599
Nevis	1-869
New Caledonia	687
New Zealand	64
Nicaragua	505
Niger	227
Nigeria	234
Niue	683
Norfolk Island	672
Northern Marianas Islands (Saipan, Rota, & Tinian)	1-670
Norway	47
Oman	968
Pakistan	92
Palau	680
Palestinian Settlements	970
Panama	507
Papua New Guinea	675
Paraguay	595
Peru	51
Philippines	63
Poland	48
Portugal	351
Puerto Rico	1-787 or 1-939
Qatar	974
Réunion Island	262
Romania	40
Russia	7
Rwandese Republic	250
St. Helena	290
St. Kitts/Nevis	1-869
St. Lucia	1-758
St. Pierre & Miquelon	508
St. Vincent & Grenadines	1-784
San Marino	378
São Tomé and Principe	239
Saudi Arabia	966
Senegal	221
Serbia and Montenegro	381
Seychelles Republic	248
Sierra Leone	232
Singapore	65
Slovak Republic	421
Slovenia	386
Solomon Islands	677
Somali Democratic Republic	252
South Africa	27
Spain	34
Sri Lanka	94
Sudan	249
Suriname	597
Swaziland	268
Sweden	46
Switzerland	41
Syria	963
Taiwan	886
Tajikistan	992
Tanzania	255
Thailand	66
Togolese Republic	228
Tokelau	690
Tonga Islands	676
Trinidad & Tobago	1-868
Tunisia	216
Turkey	90
Turkmenistan	993
Turks and Caicos Islands	1-649
Tuvalu	688
Uganda	256
Ukraine	380
United Arab Emirates	971
United Kingdom	44
United States of America	1
US Virgin Islands	1-340
Uruguay	598
Uzbekistan	998
Vanuatu	678
Vatican City	39 and 379
Venezuela	58
Vietnam	84
Wake Island	808
Wallis and Futuna Islands	681
Western Samoa	685
Yemen	967
Zambia	260
Zanzibar	255
Zimbabwe	263